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In delivering progressive, effective change we adopt the following behaviours:

1. We challenge business leaders first and foremost
   • on who they are - their personal style
   • what they do / how they do it
   • the relevance of their vision for the business
   • their connections with all parts of the business
2. We always challenge & probe the ‘status quo’ at all levels and with all employee groups
3. We try get observable facts and try not to rely on reported ‘assumptions’ nor computer databases
4. With permission we will embrace customers, suppliers and other key stakeholders
5. We will ask ‘the hard questions’ but in a way that seeks to promote enlightenment rather than blame
6. We look for and eliminate the waste in your business at all levels, (note: we seek to eliminate waste not people!)
7. We seek to ensure there is clear appropriate and defined accountability at all levels in an organisation
8. We seek to ensure there is buy in and enthusiasm for change at all levels
9. We will challenge you and your people to change even if this means re-evaluating the ‘implicit’ things you hold dear that are at the heart of your organisational culture(s)
10. We acknowledge that there can be / are ‘paradoxes of control’ within organisations and we work with organisations to help them become more comfortable with these